Hotel Imperial Plaza & Spa

Hotel location is perfect, a short walking distance from the main busy road. Taxis available at anytime and cheap. journey to the main busy El Fena is appx 12 minutes , cost us £4.00 - 40/50 Derham. Hotel Staff are amazing, helpful & friendly Particularly Amal who advice you of the best places to go and get deals. she is an asset to the hotel. Also have to speak about the Professional Restaurant manager Rahali, the smile never leaves him. extremely polite, tactful, & friendly. Does his job and much more.... loved the Suite with double basin and huge balcony with Jacuzzi , we didn't need to use it having the lovely pool on the roof with the bar there too. when leaving on our last day we felt like they are saying goodbye to family members.

Staff: There is plenty of staff at all areas of the hotel. To us all friendly, helpful and they work to the best of their ability. Negative reviews concerning staff are misplaced in my opinion. Rooftop: Very nice rooftop pool, very good and active lifeguard. Clean and plenty of seating around the pool. There is also a bar with additional seats. Room: Big enough for 2 adults and a toddler. No hygiene issues in the room, the bathroom had some flaws, but that wasn't a deal-breaker. Balcony included. Location: In a bit more quiet part (which we preferred) but still close to 2 crowded streets including the main Street through Gueliz. (5 to 10 minutes walk) and the N7 (5 minutes walk). The hotel has a good layout, 2 working elevators for the customers and 1 for the staff, enough seating in the reception area and is kept clean. Breakfast: Passable. Enough choice but some fruit would be a good addition. No experience with the dinner. Strong WiFi throughout the hotel. If you alter your expectations and don't expect everything to be new in an older hotel, the hotel will meet your expectations. We spent 7 days in the hotel and would stay again.

Fabulous staff, very accommodating, polite & helpful We arrived on New Year’s Eve with no reservations for dinner, were told everywhere was fully booked but we really wanted a fun evening… Amel, the public relations manager was amazingly resourceful! Booked us in to the most amazing dinner & show with pick up & drop off at the hotel, with 1 hour notice! Khaleel was very helpful trying to chase my lost luggage at the airport.

Great customer service, room cleaners great, room good and spacious and all staffs very helpful

Salima the hotel maid was very nice and accommodating and looked after us everyday we were there. The hotel receptionists were also very accommodating